Amanda,

I have no idea what the Faculty Portal IR is either, but the record is for the OER by Discipline Guide in our EDS:

Searching either accession number yields the same record above, and the accession number indicated in the record is edsbcc.bcotA000246. I would guess the “correct article” is the above record. Unfortunately, two people who deal with our systems and databases are on vacation this week, but a third may be able to shed more light on the question later today if no one else weighs in.

-Martin

From: Bcoel [mailto:bcoel-bounces@mail.bccampus.ca] On Behalf Of Fields, Erin
Sent: July-10-19 7:57 AM
To: 'Amanda Coolidge' <acoolidge@bccampus.ca>; bcoel@mail.bccampus.ca
Subject: Re: [Bcoel] BC Open Textbook Project / Service Issue

I’ve never heard of a Faculty Portal IR with ebsco. I’ve tried to find something online and am coming up with zero.

From: Bcoel <bcoel-bounces@mail.bccampus.ca> On Behalf Of Amanda Coolidge
Sent: July-10-19 7:01 AM
To: bcoel@mail.bccampus.ca
Subject: [Bcoel] Fwd: BC Open Textbook Project / Service Issue

Anyone know what this means?

Thanks in advance! 

Sent from my iPhone

Begin forwarded message:

From: BC ELN Office <office@bceln.ca>
Date: July 9, 2019 at 11:49:45 AM PDT
To: <acoolidge@bccampus.ca>
Subject: Fwd: BC Open Textbook Project / Service Issue

Hello Amanda,

I received the message below from EBSCO and thought it might be from or for BCcampus.  The only additional information I got from them was it was initiated from “Faculty Portal IR”.

Apologies, if this isn’t concerning you.

Regards,

Korinne

~~~~~~~~~~~~~~

BC ELN Office
Tel: 778-782-7003
Fax: 778-782-3023
Email: office@bceln.ca
Web: bceln.ca

Begin forwarded message:

From: Dan Thotapalli <dthotapalli@ebsco.com>

Subject: BC Open Textbook Project / Service Issue

Date: July 8, 2019 at 4:28:10 AM PDT

To: "office@bceln.ca" <office@bceln.ca>

Hi,

PID: 32293

SI: 289431

Accession Number:  AN edsbcc.bcotA000246 & AN edsbcc.bcotR000246

We recently received a service issue for BC Open Textbook Project as the titles are same with different Accession numbers “AN edsbcc.bcotA000246” & “AN edsbcc.bcotR000246”

If you could please let us know what the correct article is, so we can resolve this service issue, we’d appreciate it! Please let me know if you have any questions.

Thanks,

Dan

Dan Thotapalli

PCM Databases | EBSCO Information Services | 978-356-6500 x 8334 |dthotapalli@ebsco.com

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