From: Bcoel <bcoel-bounces@mail.bccampus.ca> on behalf of Martin Warkentin <Martin.Warkentin@ufv.ca>
Sent: July 10, 2019 8:15 AM
To: 'Fields, Erin'; Amanda Coolidge; 'bcoel@mail.bccampus.ca'
Subject: Re: [Bcoel] BC Open Textbook Project / Service Issue

Amanda,

I have no idea what the Faculty Portal IR is either, but the record is for the OER by Discipline Guide in our EDS:

Searching either accession number yields the same record above, and the accession number indicated in the record is edsbcc.bcotA000246. I would guess the �correct article� is the above record. Unfortunately, two people who deal with our systems and databases are on vacation this week, but a third may be able to shed more light on the question later today if no one else weighs in.

-Martin

From: Bcoel [mailto:bcoel-bounces@mail.bccampus.ca] On Behalf Of Fields, Erin
Sent: July-10-19 7:57 AM
To: 'Amanda Coolidge' <acoolidge@bccampus.ca>; bcoel@mail.bccampus.ca
Subject: Re: [Bcoel] BC Open Textbook Project / Service Issue

I�ve never heard of a Faculty Portal IR with ebsco. I�ve tried to find something online and am coming up with zero.

From: Bcoel <bcoel-bounces@mail.bccampus.ca> On Behalf Of Amanda Coolidge
Sent: July-10-19 7:01 AM
To: bcoel@mail.bccampus.ca
Subject: [Bcoel] Fwd: BC Open Textbook Project / Service Issue

Anyone know what this means?

Thanks in advance!

Sent from my iPhone

Begin forwarded message:

From: BC ELN Office <office@bceln.ca>
Date: July 9, 2019 at 11:49:45 AM PDT
To: <acoolidge@bccampus.ca>
Subject: Fwd: BC Open Textbook Project / Service Issue

Hello Amanda,

I received the message below from EBSCO and thought it might be from or for BCcampus. The only additional information I got from them was it was initiated from �Faculty Portal IR�.

Apologies, if this isn�t concerning you.

Regards,

Korinne

~~~~~~~~~~~~~~

BC ELN Office
Tel: 778-782-7003
Fax: 778-782-3023
Email: office@bceln.ca
Web: bceln.ca

Begin forwarded message:

From: Dan Thotapalli <dthotapalli@ebsco.com>

Subject: BC Open Textbook Project / Service Issue

Date: July 8, 2019 at 4:28:10 AM PDT

To: "office@bceln.ca" <office@bceln.ca>

Hi,

PID: 32293

SI: 289431

Accession Number: AN edsbcc.bcotA000246 & AN edsbcc.bcotR000246

We recently received a service issue for BC Open Textbook Project as the titles are same with different Accession numbers �AN edsbcc.bcotA000246� & �AN edsbcc.bcotR000246�

If you could please let us know what the correct article is, so we can resolve this service issue, we�d appreciate it! Please let me know if you have any questions.

Thanks,

Dan

Dan Thotapalli

PCM Databases | EBSCO Information Services | 978-356-6500 x 8334 |dthotapalli@ebsco.com

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