[Bcoel] BC Open Textbook Project / Service Issue

[Martin Warkentin]

Amanda,

I have no idea what the Faculty Portal IR is either, but the record is for the OER by Discipline Guide in our EDS:


[cid:image002.jpg at 01D536F7.A6E587A0]
Searching either accession number yields the same record above, and the accession number indicated in the record is edsbcc.bcotA000246. I would guess the “correct article” is the above record. Unfortunately, two people who deal with our systems and databases are on vacation this week, but a third may be able to shed more light on the question later today if no one else weighs in.

-Martin




From: Bcoel [mailto:bcoel-bounces at mail.bccampus.ca] On Behalf Of Fields, Erin
Sent: July-10-19 7:57 AM
To: 'Amanda Coolidge' <acoolidge at bccampus.ca>; bcoel at mail.bccampus.ca
Subject: Re: [Bcoel] BC Open Textbook Project / Service Issue

I’ve never heard of a Faculty Portal IR with ebsco. I’ve tried to find something online and am coming up with zero.

From: Bcoel <bcoel-bounces at mail.bccampus.ca<mailto:bcoel-bounces at mail.bccampus.ca>> On Behalf Of Amanda Coolidge
Sent: July-10-19 7:01 AM
To: bcoel at mail.bccampus.ca<mailto:bcoel at mail.bccampus.ca>
Subject: [Bcoel] Fwd: BC Open Textbook Project / Service Issue

Anyone know what this means?
Thanks in advance!
Sent from my iPhone

Begin forwarded message:
From: BC ELN Office <office at bceln.ca<mailto:office at bceln.ca>>
Date: July 9, 2019 at 11:49:45 AM PDT
To: <acoolidge at bccampus.ca<mailto:acoolidge at bccampus.ca>>
Subject: Fwd: BC Open Textbook Project / Service Issue
Hello Amanda,

I received the message below from EBSCO and thought it might be from or for BCcampus.  The only additional information I got from them was it was initiated from “Faculty Portal IR”.

Apologies, if this isn’t concerning you.


Regards,
Korinne
~~~~~~~~~~~~~~
BC ELN Office
Tel: 778-782-7003
Fax: 778-782-3023
Email: office at bceln.ca<mailto:office at bceln.ca>
Web: bceln.ca<http://bceln.ca>

Begin forwarded message:

From: Dan Thotapalli <dthotapalli at ebsco.com<mailto:dthotapalli at ebsco.com>>
Subject: BC Open Textbook Project / Service Issue
Date: July 8, 2019 at 4:28:10 AM PDT
To: "office at bceln.ca<mailto:office at bceln.ca>" <office at bceln.ca<mailto:office at bceln.ca>>

Hi,

PID: 32293
SI: 289431
Accession Number:  AN edsbcc.bcotA000246 & AN edsbcc.bcotR000246

We recently received a service issue for BC Open Textbook Project as the titles are same with different Accession numbers “AN edsbcc.bcotA000246” & “AN edsbcc.bcotR000246”

If you could please let us know what the correct article is, so we can resolve this service issue, we’d appreciate it! Please let me know if you have any questions.

Thanks,
Dan

Dan Thotapalli

PCM Databases | EBSCO Information Services | 978-356-6500 x 8334 |dthotapalli at ebsco.com<mailto:%7Cdthotapalli at ebsco.com>
How’d we do? Take our Satisfaction Survey<https://email.ebsco.com/owa/redir.aspx?C=YtrsgIjJWU6Qg4EVF7RimI5jSkrp-dEIbp0JuxhiqEifolN3iE7Dr0riNQcNwX9PVFcI2q9nrok.&URL=https%3a%2f%2fwww.surveymonkey.com%2fs%2fEBSCOPCMSatisfaction>. Still have questions? Visit our Support Site<https://email.ebsco.com/owa/redir.aspx?C=YtrsgIjJWU6Qg4EVF7RimI5jSkrp-dEIbp0JuxhiqEifolN3iE7Dr0riNQcNwX9PVFcI2q9nrok.&URL=https%3a%2f%2fwww.ebsco.com%2fpublisher-support> to learn how to deliver and manage your content on EBSCO Products.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bccampus.ca/pipermail/bcoel/attachments/20190710/c5ffeb6c/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 26176 bytes
Desc: image002.jpg
URL: <http://lists.bccampus.ca/pipermail/bcoel/attachments/20190710/c5ffeb6c/attachment-0001.jpg>