[Bcoel] BC Open Textbook Project / Service Issue

Fields, Erin erin.fields at ubc.ca
Wed Jul 10 07:56:56 PDT 2019

I’ve never heard of a Faculty Portal IR with ebsco. I’ve tried to find something online and am coming up with zero.

From: Bcoel <bcoel-bounces at mail.bccampus.ca> On Behalf Of Amanda Coolidge
Sent: July-10-19 7:01 AM
To: bcoel at mail.bccampus.ca
Subject: [Bcoel] Fwd: BC Open Textbook Project / Service Issue

Anyone know what this means?
Thanks in advance!
Sent from my iPhone

Begin forwarded message:
From: BC ELN Office <office at bceln.ca<mailto:office at bceln.ca>>
Date: July 9, 2019 at 11:49:45 AM PDT
To: <acoolidge at bccampus.ca<mailto:acoolidge at bccampus.ca>>
Subject: Fwd: BC Open Textbook Project / Service Issue
Hello Amanda,

I received the message below from EBSCO and thought it might be from or for BCcampus.  The only additional information I got from them was it was initiated from “Faculty Portal IR”.

Apologies, if this isn’t concerning you.

BC ELN Office
Tel: 778-782-7003
Fax: 778-782-3023
Email: office at bceln.ca<mailto:office at bceln.ca>
Web: bceln.ca<http://bceln.ca>

Begin forwarded message:

From: Dan Thotapalli <dthotapalli at ebsco.com<mailto:dthotapalli at ebsco.com>>
Subject: BC Open Textbook Project / Service Issue
Date: July 8, 2019 at 4:28:10 AM PDT
To: "office at bceln.ca<mailto:office at bceln.ca>" <office at bceln.ca<mailto:office at bceln.ca>>


PID: 32293
SI: 289431
Accession Number:  AN edsbcc.bcotA000246 & AN edsbcc.bcotR000246

We recently received a service issue for BC Open Textbook Project as the titles are same with different Accession numbers “AN edsbcc.bcotA000246” & “AN edsbcc.bcotR000246”

If you could please let us know what the correct article is, so we can resolve this service issue, we’d appreciate it! Please let me know if you have any questions.


Dan Thotapalli

PCM Databases | EBSCO Information Services | 978-356-6500 x 8334 |dthotapalli at ebsco.com<mailto:%7Cdthotapalli at ebsco.com>
How’d we do? Take our Satisfaction Survey<https://email.ebsco.com/owa/redir.aspx?C=YtrsgIjJWU6Qg4EVF7RimI5jSkrp-dEIbp0JuxhiqEifolN3iE7Dr0riNQcNwX9PVFcI2q9nrok.&URL=https%3a%2f%2fwww.surveymonkey.com%2fs%2fEBSCOPCMSatisfaction>. Still have questions? Visit our Support Site<https://email.ebsco.com/owa/redir.aspx?C=YtrsgIjJWU6Qg4EVF7RimI5jSkrp-dEIbp0JuxhiqEifolN3iE7Dr0riNQcNwX9PVFcI2q9nrok.&URL=https%3a%2f%2fwww.ebsco.com%2fpublisher-support> to learn how to deliver and manage your content on EBSCO Products.

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